FAQ

Prices shown for new models are MSRP. They do not include taxes, incentives, or other applicable fees. For out-the-door pricing, please call or visit us (out-the-door prices will not be given over email).

There was a federal tax credit available which covered 10% of the purchase price on new e-motorcycles (including demo models) up to a maximum of $2,500. The federal tax credit was available in all 50 US states and applied to new e-motorcycles purchased in 2018-2021. It has now expired and is not currently available for e-motorcycles purchased in 2022 and after, though this may change with future legislation.

Some state and regional incentives are still available, such as the California Clean Vehicle Rebate Project (CVRP) rebate ($750). Check with your state, region, or city to see what is available to you or discuss with a tax professional as requirements may vary and can change without notice.

To learn more about available incentives, you can check Energica's incentives page or Zero's incentives page.

Demo and pre-owned models have discounts that are reflected in the listed price. Check back on our current stock frequently since we regularly get more demo and pre-owned bikes in stock.

Manufacturer discounts and promotions may also be available. Check here for Energica promotions and here for Zero promotions.

Yes, for motorcycles, we offer financing on approved credit. Please contact us for options and/or use our online loan application. Accessories can be included in the loan – please let us know if you are interested in this when you are filling out your application as they won’t be able to be added to the loan later.

For accessories, parts, and apparel orders that are over $50, we offer Shop Pay. Just select it as your payment method at checkout to see whether you qualify for their convenient monthly installments.

The inventory listed on our site is current and updated daily. However, we can also order any current model year bikes in the configuration of your choice with a short lead time. Let us know if you're looking for something not shown on the site.

Each year or model has defined colorways. If you're looking for something different than what's available, we can wrap or paint the fairings with the design and color of your choice for an additional charge.

For Zero bikes, we can change the fairings on most models to ones from compatible model years for an additional charge. For example, changing a Horizon Blue 2020 Zero S to look like a Jet Black/Red 2020 Zero SR.

Yes, we can add OEM luggage racks, top cases, windshields, power tanks, charge tanks, and other official accessories to most of the models shown if they don’t already have them included. If you’re interested in aftermarket modifications like auxiliary lighting, heated grips, etc., we can work with you on that as well.

If you are interested in financing, accessories can be included in your loan – please let us know if you are interested in this when you are filling out your application as they won’t be able to be added to the loan later.

For Energica:
All new motorcycles come with a 3 year/31,000 miles limited warranty on the battery and a 2 year/unlimited miles limited warranty on the rest of the bike.

For Zero Motorcycles:
All new motorcycles come with a 5 year/unlimited miles limited warranty on the battery and a 2 year/unlimited miles limited warranty on the rest of the bike. Demo motorcycles generally come with the same warranties. (In some cases, the warranties for certain demo motorcycles may be shorter and that will be noted on their individual product pages if so.) Pre-owned motorcycles may or may not still be under warranty depending on when they were first sold. (The warranty status of each pre-owned motorcycle will be noted on its product page.)

For more information, check this page for Energica's warranty details and inside the owner's manuals here for Zero's warranty details.

So you've checked out our current inventory online and see a bike you love? To start the purchase process, visit us in person and bring your driver's license and insurance. Alternatively, we can conduct the purchase and registration process via email (you'll still need to provide your license and insurance).

Contact us if you’re looking for something not shown on the site. If we don’t have it in-store, we can special order it for you. Special orders may take up to 3-4 weeks to arrive in stock, may be subject to additional shipping charges, are non-refundable, and are non-returnable.

We offer delivery for motorcycle purchases within a limited range from the showroom (does not apply to parts or apparel) starting at $150.

We can also ship to you. For motorcycles, please inquire for a shipping quote – generally ranges from $400-$700 to locations in the contiguous US. For parts, accessories, gear, and apparel, shipping is available through FedEx or USPS. Taxes and shipping fees are calculated at checkout.

We can ship to many international destinations; please contact us for a shipping quote. Customers are responsible for all duties, taxes, and any related import/export fees.

You can also opt for free in-store pickup.

Yes, we are located at:

704 W. Katella Ave.
Orange, CA 92867

Motorcycles are not able to be returned after purchase.

Parts, accessories, gear, and apparel can be returned within 30 days of delivery if they are in new, unused condition. For parts and accessories, they are not returnable if they have already been installed on your bike or if they have been removed from their packaging. For gear and apparel, all tags must still be on the item and they cannot have been washed.

Garage Sale items (Clearance and Blemished) are final sale and are not returnable or refundable. Special orders are items that are not shown on the site and are not in stock in-store.

All special orders are not returnable or refundable.

Refunds will be issued to the original method of payment or you can opt for store credit. Refunds do not include the original shipping fees and are subject to a 10% restocking fee

Notify us by phone or email if you would like to initiate a return. Once the return has been approved, you can ship us the items (you are responsible for all return shipping costs) or drop them off in-store. We will issue your refund once we receive and inspect the items. If we find that they are used or damaged (other than manufacturing defects), we will not be able to accept the return or refund the purchase and you will be responsible for shipping back to your location.

• OEM Zero Motorcycles and Energica parts and accessories
• Routine maintenance for Zero Motorcycles and Energica bikes
• Repairs for Zero Motorcycles and Energica bikes
• Custom modifications (lowering, wraps and paint, aftermarket accessories)
• Official Zero Motorcycles and Energica gear and apparel